Consultant FAQ
Whether you’re a brand new consultant or you’ve been around a while but originally joined for personal use, you’ll find the information below extremely helpful to your Scentsy business. This information was compiled in July 2016 based on the questions most often asked of our corporate consultant support department.
Where is my order?
Orders may take up to 10 business days to ship from our warehouse. Once an order reaches Shipped status, you can track your orders on your Workstation:
- Click on the Orders tab.
- Add the order number in the Order Number field and hit Enter.
- Next to the order number, click View. The tracking number for that order will appear below the Shipping address in Blue.
- When you click on the Tracking Number, you will be taken to the UPS website, where you can see the expected delivery date.
When will my Scent or Warmer of the Month ship?
Orders are shipped as soon as possible after processing. In the U.S., Scent or Warmer of the Month orders are processed on the 15th of each month. In Canada, Scent or Warmer of the Month orders are processed on the 10th of each month to allow for additional shipping time.
