Consultant FAQ
Whether you’re a brand new consultant or you’ve been around a while but originally joined for personal use, you’ll find the information below extremely helpful to your Scentsy business. This information was compiled in July 2016 based on the questions most often asked of our corporate consultant support department.
Where is my order?
Orders may take up to 10 business days to ship from our warehouse. Once an order reaches Shipped status, you can track your orders on your Workstation:
- Click on the Orders tab.
- Add the order number in the Order Number field and hit Enter.
- Next to the order number, click View. The tracking number for that order will appear below the Shipping address in Blue.
- When you click on the Tracking Number, you will be taken to the UPS website, where you can see the expected delivery date.
When will my Scent or Warmer of the Month ship?
Orders are shipped as soon as possible after processing. In the U.S., Scent or Warmer of the Month orders are processed on the 15th of each month. In Canada, Scent or Warmer of the Month orders are processed on the 10th of each month to allow for additional shipping time.
My account was cancelled. How can I reopen it?
We’re delighted that you’d like to return as a Consultant! Accounts cancelled for inactivity may be eligible for a Restoration or Reinstatement. You may request to have your account Reinstated beginning the first day of the third month after cancellation by emailing your request to accountservices@scentsy.com. For example, if your account was cancelled in July, it is eligible for Reinstatement on October 1, provided you have emailed a request for Reinstatement.
Your account will be reinstated as Certified or Escential, depending on the lifetime PRV of your account.
Under limited circumstances, Consultants may also be eligible for a Restoration, in which case their entire account, including downline, would be restored. Restoration requests must also be emailed to accountservices@scentsy.com. Please allow 5 to 7 business days to process your request for a Restoration or Reinstatement.
During your waiting period, we urge you to contact your Sponsor or Director for ideas, advice and encouragement, or reach out to other Consultants on our team Facebook group — they want you to succeed!
An account Restoration or Reinstatement may only occur for good cause, and at Scentsy’s sole discretion.
How do I place an order?
Your Workstation’s Training Center will walk you through how to place an order:
- open your Workstation
- click on “Training Center” (upper right)
- click “Explore Existing Training Content”
- hover over “New Consultant”
- get started learning how to place orders
This is where you can also learn about launch parties, how to navigate your Workstation like a pro and how to effectively use social media.
How do I redeem Host Rewards?
Detailed instructions on how to redeem host rewards are available on the Training Center of your Workstation under New Consultant, Workstation, Workstation Order Tab training.
How do I add items to an order?
Unfortunately, Consultant Support is unable to reopen orders once they have been submitted. You can, however, place a separate order.
How do I cancel an item from an order?
Once an order has been submitted and appears in “posted” status, you may remove an item from that order by contacting Consultant Support.
I received a message that my card was declined. What should I do?
First, try clearing your cache and cookies, then make sure all your information is accurate and try again. If that is not successful, reach out to your bank or credit card provider.
What are the PRV requirements to remain active?
Consultants must reach 200 PRV all in one month during a consecutive three-month period. It is not a cumulative 200 over three months. This change went into effect March 2017.
Why do I need international agreements?
To sell or sponsor outside of your home country but within your home Region, you must agree to an In-Region International Service Fee. Consultants may not sell outside of their home Region, but may sponsor Consultants. To sponsor outside of your home Region, you must agree to an Out-of-Region International Service Fee that can be found on the Account Tab of your workstation.
You are also required to enroll in a country-specific International Sales and/or Sponsoring Agreement when you agree to an International Service Fee.
Once you have accepted a Scentsy International Service Fee, there is no additional cost to enroll in country-specific International Sales and/or Sponsoring agreements within that Region.
Applicable International Service Fees must be in effect for you to earn bonuses on any out-of-country or out-of-Region downline you may have. If any of your downline has volume outside of your home country or Region, you may want to keep applicable monthly International Service Fees in effect.
when i put my website in it comes up with several links, but when we put it in on the phone it comes up to one site that says 80% off. but when i click on one of the links it will show another consultant name. also when someone orders on line is the products sent directly to them or is it sent to me.
The first part of your comment sounds like you need to clear your cache and/or try it on a different browser. When someone orders online off your website Scentsy ships it directly via UPS to the customer. If someone would like it to be shipped to you, they’d need to give you the order directly for you to input manually on a party through your workstation.
Can I sell at flea markets and yard sales
Yard sales, yes. Fleas markets, no. They don’t meet our criteria for a temporary event.
Can I advertise my scentsy on ibotoolbox.com where you creat ads and they get put on different websites?
I’m not familiar with that website. compliance@scentsy.com can give you an accurate response on advertising.