Every time I think nothing can surprise me, I am mistaken. I have two more examples of Lousy Customer Service. How places that don’t know it’s the customer who keeps them in business is beyond me.
Situation #1: My daughter wanted to join the Direct Sales ranks. She’s grown up watching her mother build a successful direct selling organization so it’d be a nice way for a college student to earn some money while working around class schedules. We went on a research quest together to find a good company that was something she could be comfortable representing – both in product line and with a solid management behind it.
The Reader’s Digest version is that after three separate messages left for the corporate office using three different platforms (so “didn’t get it” wasn’t an option) it was only nine (9) days later did she finally get a return call. NINE DAYS! She basically said she wanted to sign up and just had a few questions first. We also attempted to contact a number of independent consultants to potentially find a sponsor. Only one person responded and she wasn’t too bad, but also quite new herself. There didn’t appear to be any other business builders; at least none visible.
When my daughter responded back that she had contacted her nine days ago and never heard back, so she joined another company, the company owner responded that she had sent a generic form letter about an informational call only four days after her initial request. Okay, um, four days later to say, “get on the call” (info that was already public) and still thinking that qualified as a response to the specific questions? Oh my. Enough about that one; it’s no wonder that company is still creeping at a snail’s pace after a number of years in business. Clearly, Blondie was not meant to enroll with that company and the lousy customer service helped save her from what was likely a horrific business experience. All is good, though. She found a great company to join and both will surely thrive. [Read more…] about What Not to Do – More Lousy Customer Service
If you have a direct sales team of consultants, it’s a guarantee that you have lost or you will lose team members. Turnover is high in this industry. People come and go frequently. If you’re looking to earn a full time income and realize big success, you need to commit to stick around for the long haul.
If you are a Director or Manager in direct sales, or you aspire to be, you need to remember that you’re in a marathon. You have to pace yourself or you will never make it to the top. I’m not a runner, so I won’t pretend to be. Although, I do know you need to train, diligently, every day. I know there are days you don’t feel like it and days when it’s really hard; then there are days when everything falls into place.
