Buy Scentsy Online

Buy Scentsy Online

Scentsy Consultants

That Was Longer Than Three Minutes

By 1 Comment

Set reasonable expectations for your customers.

You may think that you if you tell your customers it could take up to three weeks to receive their party order they may be upset or may not order.   So perhaps you think that if you tell them “in about a week or so” then they’ll be pleased with that response and order.

This is backwards thinking.   You always want to under-promise and over-deliver. If you tell them 3 weeks and it arrives in eight days, they’ll be thrilled.   Yet if you tell them to expect it in a week and it takes 16 days, they’re going to be upset, may cancel the order or may never want to order again.

I was thinking about this over the weekend at a local pizza establishment. My daughter had some friends over who decided they wanted pizza for lunch. I ran up the street to get a couple Hot and Ready pies for them.   Though when I walked in, there were no pizzas hot and no pizzas ready.   The young man at the counter told me it would be “three minutes”.  Certainly I could wait three minutes for the pepperoni bliss. [Read more…] about That Was Longer Than Three Minutes

Assertive or Aggressive?

By Leave a Comment

Don’t you just love it when you walk into a store or onto a car lot and the salesperson, who obviously works on commission, instantly pounces on you?   You mean you don’t crave that instant attack of desperation?   No – me neither.   I don’t know anyone who does.

Yet I see it all the time from new direct selling consultants – both online and offline.   These desperados are under the false impression that there is a race and the first person to pounce on a potential gets the big prize.   Personally, I run the other way when I see someone chase ambulances.   There are some who “call it” (remember when you were little “¦ the person who “called” the front seat first, was the lucky person to sit next to Mom?)   Hard up new consultants will be all over the poor innocent person who just has a simple question and will announce to the world “PMing you (sending you a Private Message) now!”   Meaning to the other forum participants and lurkers: I am sitting here, desperate; doing my impression of a vulture, and by my “calling it” no one else can address this person who has questions.

Personally the passive stance works much better for me.   I make myself and my candle business visible.   I try to help others who have questions without expectation of them buying or signing with me. I can honestly say that I have never asked for the close – contrary to recruiting gurus.   Yet I have a very successful team of consultants who are with me because they chose to be – not because I force fed them and shoved myself down their private message inbox.

Make sure you are not sending the message that you are desperate.   There’s a difference between being assertive and well, just obnoxious.   There are more leads available than anyone could possibly ever get to; chill, relax and enjoy your business.

About the Author: Laurie Ayers is a Michigan work from home mom and a Superstar Director with Scentsy Wickless Candles. She enjoys helping men and women start and maintain a home based business in the US, Canada, Mexico, Australia, New Zealand, Puerto Rico, Germany, Ireland, France, Spain and the UK. To download a FREE Start Up Guide which provides more details about how to start a home business as well as to learn about our compensation plan go to www.thrivingcandlebusiness.com/how-to-start-a-candle-business/ or for updates on Facebook LIKE www.facebook.com/ThrivingCandleBusiness and twitter @directsalesblog

Expect Courtesy

By Leave a Comment

It’s been said time and time again that we should give unconditionally.   We should give because we want to and not because we want something in return.   We should give without expecting anything in return.

I agree with this – mostly.   It generally makes me happy to be a giver and not a receiver.   It brings me as much joy to be able to give as it does when I receive. But I do not give without expecting anything in return.   I have expectations when I give someone something – whether it’s a compliment, my time, or some tangible tool to help team members’  businesses.

I expect courtesy in return.

By definition, courtesy is a behavior marked by polished manners or respect for others; a respectful act or expression. Why wouldn’t someone expect that?   Yet it amazes me how many don’t expect others to be courteous.   Of course expecting one to be courteous doesn’t guarantee they will be, but to expect anything less is mediocrity at best.

I cringe whenever I hear “I don’t expect anything in return.”   Really? Then that is likely exactly what you will get – nothing. We have no problem telling our gal pals to get rid of the boyfriend who we don’t think is worthy of her time and attention.  We tell her that she deserves better; we tell her not to tolerate his disrespecting her.   Great advice, yes?

Then why would you not expect the same respect from your team members?   Don’t misunderstand – I am not saying you should demand courtesy.   Demanding anything rarely works to anyone’s advantage. But to expect courtesy should be a given. [Read more…] about Expect Courtesy

Leaders Cannot Make Everyone Happy

By Leave a Comment

“You’re not my friend!” I distinctly remember those four words the first time they came out of my young daughter’s mouth. I clearly said or did something parental that she didn’t agree with.   I calmly responded with, “That is right, sweetheart. I am not your friend, I am your mother. And sometimes you will not like me very much, but no matter what, I will always love and support you.”

The same can be said in business.   Bosses aren’t always popular or well liked. Some business decisions are tough ones and some of your employees will scream “You’re Not My Friend!” The higher up the ladder you are the more you are exposing yourself to the masses. This is simply a fact that can’t be avoided.   What you do have control over is how you as a leader handle it when tomatoes are thrown your way.

The Direct Sales industry works a little differently. Downline members aren’t employees; they’re independent business owners.   Uplines aren’t bosses; their role is to direct or guide their downline to the available resources that will help them find their own answers; and to lead by example how to build strong independent teams. They should be involved in continuous improvement activities and in problem solving. [Read more…] about Leaders Cannot Make Everyone Happy

Are You Sacrificing Your Current Month?

By Leave a Comment

carpe diemMany corporate conventions take place in the summer. It’s an exciting event full of exciting announcements.   New products will be released in the fall; incentive trip locations are announced; awards are given and have I mentioned – it’s exciting.   The Pomp! The Circumstance! The Rah Rah! The Pep Rally! Conventions can be motivating and give consultants a needed boost to their somewhat slow summer season. The future looks bright and you are pumped up!

You return from convention on fire! You’re ready to tell the world about all the fantastic new products coming in the fall. Your mind is racing a million miles a minute and you are thrilled with your new found motivation.   Mission accomplished.

But wait; reality check a moment: are you sacrificing your current month because you’re so overcome with excitement for things to come in the fall? I know many consultants certainly are. They’re emailing the upcoming catalog to everyone they know; they’re offering special offers and they can’t stop talking about anything other than the future changes.

It’s true that direct sales is a business where you need to keep on keeping on. It’s like exercise; you can’t just do it once in a while and expect grandiose results.   Direct sales also requires forward thinking.   If you start to fill your calendar for Christmas sales in November, it’ll be too late. That said, one could argue that it’s good that consultants are hyping up September products in early August. It is important to fill your calendar for September. Though you already knew during the slow June and July months that there would be a new catalog in September; then would have been the time to contact hostesses to lock in a September date. [Read more…] about Are You Sacrificing Your Current Month?