I just returned from a quick getaway to Florida. The sunshine, sandals, shorts and sun were definitely a fabulous break from snow boots and shovels; though the most enjoyable, memorable part of the entire trip was the over the top customer service.
Two simple words had an enormous impact: Thank You. 
Thank you so much. Thank you. Thank you very much. Thank you. We lost track how many times we heard it. The waiters in the restaurants were amazing. After taking our order: Thank you. After bringing our beverages: Thank you. After removing our empty plates: Thank you. Every time they did something that caused us to say thank you, in return they thanked us.
It wasn’t just the wait staff, although they were working for tips and I would imagine they make a pretty income decent down there because every single one we encountered provided excellent customer service. It was so out of the norm for me, I was happy to throw money at them for treating us with such respect and courtesy.
My mamma raised me that having superior manners was not optional. Yet these days it seems to be a rare occurrence instead of an expectation. For years I’ve been amazed when people comment on how well behaved my children are. Thank you, but isn’t courtesy and manners to be expected and shouldn’t receive accolades for behaving as they should?
I talked with some of the service providers about their politeness. Repeatedly I heard their appreciation for us: the consumers. They clearly understand that if it were not for us patronizing them, they will not have a job or be in business. They understand that there are so many choices today, so many places we can stay, eat, visit or choose for transportation. They understand they aren’t the only ones and if they don’t take care of their customers, someone else surely will.
Now that I’m back home, laundry is done, suitcases are stowed away and I had to make my own coffee this morning and will soon need to shovel the driveway, I’m back to reality. The reality that I have to open my own car door and prepare my own meals is something I can easily handle. The reality that I’m back to the world where “Thank You” is rarely heard, finding good customer service is more than a quest, and disrespect and entitlement abounds saddens me. [Read more…] about Over The Top Customer Service
New direct sales consultants often ask how to approach people about their business opportunity or products. They tend to either say absolutely nothing, out of fear of rejection – or they come off like a bull in a china shop and approach the subject way too forcefully.
