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Customer Service? Or Crappy Service?

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Got a Problem, Ms. Customer?  Too Bad So Sad

As we look forward to a competitive 2011, superb customer service is going to be vital to your success. I recently heard a story of a consultant who was made aware of a customer problem. She went onto a forum to ask other consultants for advice since the problem originated with another consultant.   On the forum she received suggestions from fellow consultants, some of them veteran Directors, to tell the customer to call the corporate office.

This consultant missed a golden opportunity to salvage the customer’s poor experience.   She received bad advice.  We may be sales consultants, but we are in the service business. If we don’t service our customers, someone else will.

Independent consultants should not give a customer their corporate phone number and tell her to call to try to solve her own problem. Obviously if the customer requests the corporate number, we should oblige; yet that is not what I’m referring to in this situation. We’re all about customer service, or certainly should be. [Read more…] about Customer Service? Or Crappy Service?

Ask for Assistance With Your Direct Sales Business

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If you need assistance, ask for assistance.

You read that correctly; that’s the text I saw today on a sign displayed on a retail store shelf: If you need assistance, ask for assistance.

At first I thought, “Well d’uh.“ And then I continued to talk to myself, “That’s a stupid sign“. Yet after I had a chance to chew on it a minute I decided that I really liked that sign. In this particular case I surmise the sign was there because the merchandise was way up on some high shelves. Perhaps in the past someone climbed on the shelves to reach the goodies or just left without making a purchase because the treasures were out of reach.

My mind quickly turned to direct sales and recruits; and how this sign applies to us as well. I’ve lost count how many times I’ve heard struggling and former consultants lament that her sponsor never did anything for her or that she never hears from her sponsor. We’ll leave the merits of what a good leader should be doing for her team to another post. For now, I want to focus on the comment that the recruit “never hears from her sponsor.” [Read more…] about Ask for Assistance With Your Direct Sales Business

Photo Business Cards Can Increase Business

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A picture is worth a thousand words

Consultants often ask if it’s a good idea to have their picture displayed on their business cards. This practice is common in the real estate industry. Real estate is still sales. So why would direct sales be any different?

If someone hands you a card with her picture printed on it, it becomes easier for you to associate that face with the previous conversation or encounter. The purpose of your business card is for others to make contact with you easily. It should also help them in connecting with you personally; having your photo on it can help accomplish this goal.

Additionally, in this Internet Age where personal connections are becoming rarer, it’s important to connect with your customers as a person rather than merely a website. People prefer to do business with those they know, trust or who is a referral.

Do I want people to remember that they bought Scentsy? Or that they bought Scentsy from Laurie? Are they looking for any consultant who can merely fill their order? Or are they looking to build a relationship with a consultant who will service them?

If your customer is asked where they picked up that nifty product, do you want them to give your company name and tell them to “just Google it, and you can buy it online”? Or do you want them to give your website so that you get the business? Having your mug shot on your business card can increase the odds that people will be repeat customers and more likely to give you referrals.

Say Cheese!

About the Author: Laurie Ayers is a WAHM from Michigan and a Superstar Director with Scentsy Wickless Candles. She enjoys helping others start and maintain a candle business. You can find Laurie at https://la.Scentsy.us or https://www.ThrivingCandleBusiness.com

7 Common Vendor Event Blunders

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“˜Tis the season for vendor events. I went to a couple of craft shows this weekend. It’s always good to keep up on what the competition is doing; plus I might see some treasures I have to have.   Some of the vendors stated that things were “a little slow” (translate: they weren’t selling much of anything).   Sure we can blame the economy and I will acknowledge that may have some bearing on it, but I venture to guess that those most affected by the current economic situation likely just stay away from craft bazaars. So if there were people and they weren’t buying, it’s time to take a deep look at the root cause.

I didn’t have to look far to find a number of common vendor mistakes that were likely the culprit for their low or no sales. If you’re going to participate in a vendor show, avoid these seven costly errors:

1.             Little or no inventory for sale. Facts are most people go to vendor events to buy things. They want to take it home on the spot. They don’t want to order it. If they wanted to order they’d likely just stay home and order online.   Most people are not (or shouldn’t be) comfortable giving money or a credit card to a complete stranger in hopes they will receive their product in three weeks.   If you don’t have ample supply and variety of inventory to sell, don’t plan on any sales during the event.

2.             No signage.   I walked up to more than a few tables that didn’t have the company logo anywhere. I should have known before I even reached the table what vendor was at that booth.   Then once I reached the table there was no price list to be found anywhere and none of the products had any price tags.   Do I assume those were all display items? Or were those vendors just waiting for me to ask “How much?”   You know the saying – “˜if you have to ask, you can’t afford it’. [Read more…] about 7 Common Vendor Event Blunders

Breeze Through Security With TSA-Friendly Fragrance Products

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Sometimes traveling just stinks. Literally.

We’ve all encountered a peculiar odor during a trip, whether it’s been on an airplane, in a rental car, or even in a hotel room (I know I’ve been forced into booking a smoking room in an otherwise full hotel). An up-and-coming company called Scentsy is angling to fix that very problem.

Known for its wickless candles and warmers, Scentsy has come up with a collection of fragrance products designed with traveling in mind. They’re fun, portable, and””best of all””TSA-friendly. Here are the most travel-worthy of the lot:

Fragrance Foam: One of the newest additions is the 2.7-ounce Fragrance Foam. An alcohol-free, scented hand sanitizer, the Fragrance Foam is packed with emollients so it kills germs without drying out your skin like many other hand sanitizers tend to do. It’s available in five scents””none of which actually smell antiseptic-y ($6).

The Scent Pak: Scent Pak pouches are filled with scented beads; you can just stick one in your luggage and let it go to work on its own. A pouch in the Pima Cotton fragrance, for example, can be placed in the suitcase carrying your dirty laundry; the light clean mix of lilies, freesia, and jasmine will leave a fresh-fabric smell””not an overwhelming essence, like you spilled a bottle of perfume inside. [Read more…] about Breeze Through Security With TSA-Friendly Fragrance Products